I've started the road to my next lot of education by signing up as a student at the Open University Business School. Initially, I'm taking the Professional Certificate of Management but I'm hoping to then go on to do an MBA.
As part of my initial reading, I've started reading James Caan's autobiography and it's actually very insightful. I'd recommend reading it even if you have no interest in business as it's a fantastic story in it's own right.
Showing posts with label degree. Show all posts
Showing posts with label degree. Show all posts
Tuesday, 20 September 2011
Monday, 5 September 2011
How does tech support have an impact on the bottom line?
I've been thinking about this for a while so I thought i'd put it in a blog and share my thoughts on it.
It's a question I've come across quite often in my long(ish) career in IT - many guys that I've encountered working in support think that it's the sales team that bring in the money and that they just have to fix issues. I've been in that position and sometimes when you're right in the middle of something, it can be distracting to have to put it to one side to fix someone's print spooler or scanner or excel macro... well you get the idea.
The thing is, the support guys probably have far more contact with the customer than the sales team ever did - to the customer these guys are the company and it's their experience with the front end that decides how long they remain a customer. Ultimately, without customers you have no business.
I read a blog post over the weekend on the MS Dynamics Community that put it in a much better way than I could.
In my last job we went on training with Ken Blanchard who is a great speaker on effective leadership. One point he makes is that if you (managers) want to change your business for the better, then you need to lead from the front. Incentivising good performance is also another great way of actioning change in an organisation.
Any readers of my blogs from the past will notice that this post has a little more business focussed content than they're used to. I have just started the road to an MBA so you can expect more of this sort of stuff along with the usual tech stuff.
It's a question I've come across quite often in my long(ish) career in IT - many guys that I've encountered working in support think that it's the sales team that bring in the money and that they just have to fix issues. I've been in that position and sometimes when you're right in the middle of something, it can be distracting to have to put it to one side to fix someone's print spooler or scanner or excel macro... well you get the idea.
The thing is, the support guys probably have far more contact with the customer than the sales team ever did - to the customer these guys are the company and it's their experience with the front end that decides how long they remain a customer. Ultimately, without customers you have no business.
I read a blog post over the weekend on the MS Dynamics Community that put it in a much better way than I could.
In my last job we went on training with Ken Blanchard who is a great speaker on effective leadership. One point he makes is that if you (managers) want to change your business for the better, then you need to lead from the front. Incentivising good performance is also another great way of actioning change in an organisation.
Any readers of my blogs from the past will notice that this post has a little more business focussed content than they're used to. I have just started the road to an MBA so you can expect more of this sort of stuff along with the usual tech stuff.
Friday, 18 April 2008
Not long to go now
In about a month, I will have finished my first year at university which I have to say feels pretty amazing.
I'm not on the home stretch yet though - 2 MCQ tests, one 1000 word research paper evaluation, one piece of group research with a 1500 word write up, one assessed presentation, one takeaway exam and one unseen exam.
I'm not on the home stretch yet though - 2 MCQ tests, one 1000 word research paper evaluation, one piece of group research with a 1500 word write up, one assessed presentation, one takeaway exam and one unseen exam.
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